Reported: T-Mobile US, Inc. TMUS (Company)
Compiled by ScamMarketCap from public recordsHappened Oct 20, 2026United States
From about January 2017 to April 2019, T-Mobile offered "Price Guarantee" versions of its T-Mobile ONE plans, promising it would "never change the price you pay." New Yorkers enrolled in about 252,957 of these plans. In mid-2024, T-Mobile raised prices for certain New York customers, including those on the guaranteed plans, by about $5 per line, relying on fine print on its website. New York's attorney general found that the offer violated state consumer protection laws.
On October 20, 2026, T-Mobile settled the investigation and agreed to pay New York $98,834.75. Affected accounts have 45 days after being notified to cancel and get their last monthly charge back, plus a $25 cash card for accounts with lines still on 4G phones. Accounts that stay get a price freeze until at least May 30, 2029, and those with 4G lines can choose a free 5G phone worth up to $250 or a $150 credit. The attorney general valued the benefits at up to more than $38 million.
T-Mobile is notifying affected accounts by email, or by mail where it has no working email address.
This case file is compiled from public records and established reporting. Status as of the last update, Nov 3, 2026.
Case files summarize court records, regulator actions and established reporting.
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